Frequently Asked Questions
Here are some of the FAQ to help you with your enquiry. If you have further questions or need clarification please do not hesitate to contact our friendly JUCY reservations crew on one of the following free phone numbers or email us at info@jucy.co.nz
Are one-way hires possible and what is the charge?
One way hires are possible between all our branches - Sydney, Melbourne, Brisbane, Cairns & Canberra. All one-way hires over 10 days are free of charge. If you would like to do a one-way hire less than 10 days then please contact our Jucy team to check if that is possible and if so what the fee would be
What is the minimum hire period?
Minimum rental period is 5 - 7 days depending on pick up location & availability. One-way rentals are available between all branch locations. Minimum hire period for one-way rentals is 10 days. Shorter one-way rentals will be considered, however if accepted a one-way fee may apply.
Please note: that the standard minimum hire period is subject to change over high season. Please contact reservations for more information.
What days is Jucy Rentals closed?
All Jucy Rentals branches are closed on Christmas Day (25 December), Boxing Day (26 December) and the New Years Day (1 January).
How many people can travel in the Jucy Crib?
2 people
Can baby seats be fitted into the Jucy Crib?
No, unfortunately baby seats cannot be fitted into our vehicles
Are there any hidden costs?
The per day rate that you pay includes standard insurance, unlimited mileage & 24 hour roadside assistance. There is an additional charge of 2.5% for stamp duty which is a government charge in Australia and you will pay this when you collect your vehicle (unless you choose the VIP Insurance option)
What do I get when I collect my vehicle?
- Discounts on activities around Australia
- Unlimited Kilometres
- FREE 24 Hour roadside assistance
- 2 x picnic chairs
- All linen including pillows, sleeping bags, bedding and towels
- All living equipment supplied
- All cooking facilities
- Flat Screen DVD player
- Maps
Do you hire any additional items?
Yes, here at Jucy we hire out additional items which must be pre booked through our Jucy Reservations team - just let them know what you require at time of booking!
- Snow chains - $25.00
- Picnic Table - $40.00
Do I get bedding and living equipment included in my Jucy Crib?
Yes. The Jucy Crib is fitted out with pillows, sheets, duvet cover, cooking utensils, pots, pans, cups & cutlery!
Can I hire a Jucy Crib if I am under 21 years old?
Yes you can, as long as you have a full drivers licence and a credit card. Please note that the rate will not change - the only difference is your bond will be slightly more.
Can I reduce the bond/excess on my Jucy Crib?
Yes. We have 3 different options which you can choose from. Please click on the link below which will take you to the JUCY Insurance Options page which will show you a detailed & easy to read table of our different options. If you have any questions at all regarding the insurance options please call or email our Jucy Crew as will be able to answer all your questions!
Can I pull up and camp on the side of the road?
We recommend that our customers use camping grounds around Australia, however you can free camp in some areas. We recommend the Big4 campgrounds in Australia - visit their website www.big4.com.au
Do you do multi-hire rates if I hire a vehicle in NZ as well?
Yes we do. Please email our reservations team - info@jucy.co.nz
Is the vehicle diesel or petrol?
The Jucy Crib is a petrol vehicle
- NZ: 0800 399 736
- Australia: 1800 150 850
- Germany: 0800 181 7169
- UK: 0800 559 3292
- USA: 1800 650 4180
- Or: +64 9 374 4360
