Terms & Conditions

Jucy Australia Terms & Conditions

Rates and conditions

Rates and conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Jucy. Please note all prices are quoted and payable in Australian dollars.

Rental duration

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.

Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

Minimum days & one way rentals

Minimum rental period is 5 - 7 days depending on pick up location & availability. One-way rentals are available between all branch locations. Minimum hire period for one-way rentals is 10 days. Shorter one-way rentals will be considered, however if accepted a one-way fee may apply.

Please note: that the standard minimum hire period is subject to change over high season. Please contact reservations for more information.

Branch hours of operation

Sydney Office

• Monday - Friday: 8am - 4.30pm
• Saturday: 8am - 4pm
• Sunday: Closed

Melbourne Office

• Monday - Friday: 8:00am - 4.30pm
• Weekends: Pick-ups available subject to booking in advance

Brisbane Office

• 7 days a week 8am - 4.30pm

Cairns City & Cairns Airport Offices:

• Monday - Friday: 8am - 4.30pm
• Weekends: 8am - 2pm

Canberra Office

• Monday - Saturday: 8:30am - 4.30pm
• Sundays: closed

All branches are closed Christmas Day (25 December). Campas must be returned by 1530 hours.

Change of drop-off destination

If the Customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations centre Subject to the change being approved and additional charge of up to AU$500 may apply, which will be notified to you at time of approval The fee may apply in all cases irrespective of the reason for location change.

Late drop-offs

If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.

Subject to approval, a fee of AU$150 is applicable and the Customer will be required to pay an extra day’s Excess Reduction Premium (based on the Excess Reduction Option selected) as they will be held responsible for the Vehicle up until the time that it is checked in by a Jucy staff member.

Rental extension

If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Jucy. This is subject to availability The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension.

Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate (plus excess reduction charges) for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per vehicle for the extended rental period.

Multiple rentals

Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire discounts Jucy Campa hire in Australia and New Zealand and/or car hire in New Zealand can be combined to qualify if travel is within a 3-month period.

Licence

A full (non probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver If the licence is not in English format, an international driver’s licence is also required.

Age restrictions

Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

Road restrictions apply as follows:

Vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete) Off road conditions include, but are not limited to fire trails, beaches, sand, tracks, fields or paddocks The only exception to this is reasonable use of access roads to recognized commercial campgrounds.

On-road assistance

Any problems associated with the Vehicle, including equipment failure, must be reported to Jucy within 24 hours in order to give Jucy the opportunity to rectify the problem during the rental Failure to do so may compromise any claims for compensation Jucy reserves the right to not accept liability for any claims submitted after this period Please contact Jucy on: 1800 150 850 or +64 374 4360

Vehicle availability

Vehicles cannot be requested by make or model, only by vehicle category.

Jucy will endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Jucy reserve the right to substitute an alternative vehicle without prior notification The alternative vehicle shall be as close a substitute for the booked vehicle as possible Jucy will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.

Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Vehicle protection options

Note:  Options 1 & 2 do not cover tyre & windscreen damage Option 3 covers all panel damage including tyre & windscreen damage, Lucy VIP Cover covers all damage including all glass breakages (with the exception of sunroof), under body & overhead damage & 2% stamp duty cost Additional Tyre/Windscreen Waiver: Pay an additional AU$5.00 per day.

You are required to take one of the following vehicle protection options:

Drivers 18-20 years

Option 1: Cover option excess AU$2500 (included in per day rate)
Option 2: Cover option excess AU$1000, Pay an additional AU$15.00 per day
Option 3: Cover option excess AU$100, Pay an additional AU$25.00 per day
Lucy VIP Cover: Cover option excess NIL, Pay an additional AU$35.00 per day
Tyre/Windscreen Waiver: Cover option excess AU$2500 but includes tyres & windscreen cover, Pay additional AU$5.00 per day

Drivers 21 years & over

Option 1: Cover option excess AU$1900 (included in per day rate)
Option 2: Cover option excess AU$1000, Pay an additional AU$9.00 per day
Option 3: Cover option excess AU$100, Pay an additional AU$19.00 per day
Lucy VIP Cover: Cover option excess NIL, Pay an additional AU$27.00 per day
Tyre/Windscreen Waiver: Cover option excess AU$1900 but includes tyres & windscreen cover, Pay additional AU$5.00 per day

Infringements

Jucy reserves the right to charge the Customer for any speeding, parking or toll way fines, associated administration costs and/or accidents including third party property damage not reported on return of the Vehicle The administration fee per incident will be AU$60.

Rental charges

Total charges as set out in your rental agreement are not final The Customer will pay any shortfall in charges to Jucy and the Customer will receive a refund for any over charges made by Jucy. Wherever possible, any amendment to charges will be notified to the customer at conclusion of rental, and the customer agrees to payment of any such charges at the time.

Stamp duty taxes

A surcharge of 2.5% of the total cost of all hire is applicable to cover some state government taxes, duties, and associated costs. This charge is payable upon collection of the vehicle where applicable, except when Lucy VIP Cover has been taken.

Personal and company cheques

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up Personal or Company cheques are not acceptable as the vehicle security deposit.

Cancellations

If a booking is amended within the cancellation fee period and subsequently cancelled, the cancellation fee for the original booking will apply.
The cancellation fees for campervans are:

• If cancelled up to 22 days prior to pick-up: No Fee
• If cancelled from 21-7 days prior to pick up: 20% of Gross Rental
• If cancelled 6 – 1 days prior to pick up: 50% of Gross Rental
• On day of pick up or no show: 100% of Gross Rental

If vehicle is returned early for any reason whatsoever: No refund available

Entire Agreement

This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.

To view a copy of our entire Rental Agreement before you collect your Jucy Crib please click here »