About Jucy Rentals
JUCY is one of Australasia’s leading and fastest growing independent tourism brands. JUCY is highly successful, young, fun and funky with a massive entrepreneurial and team spirit.
CEO & Chief JUCYfier, Tim won the Ernst & Young New Zealand Entrepreneur of the Year award in 2010 and he openly shares this success with the JUCY Crew who helped JUCY get there.
Live JUCY. Love JUCY. Be JUCY.
So what is the JUCY difference?
• We take it personally – you will always be contacted by a real person
• We hire cars to anyone 18 years or older
• We have a 24 hour call centre
• We design and build our own campervans
• Our JUCY service is entirely customer focused
• Online booking for ease and an automated check in will get you going faster
• All clients are surveyed and receive a personal response
• No one way hire fees for bookings over 20 days
• Complimentary camp ground guides and maps
• You can contact us by email, fax or toll free in New Zealand, UK, Australia, Germany and USA
• Same day response to all your emails / faxes
• We are all incredibly good looking (come in and see for yourself!)
Our Jucy Goals
• The customer is our number one focus
• Providing the best bang for your buck
• Delivering a quality campervan hire
• We yearn to over deliver and exceed your expectations
To achieve these goals, JUCY has embraced the juciest of new technology, innovation, dedicated devotion to customer satisfaction and taking sweet pride in the JUCY service that we offer to make your trip around Australia a happy and memorable one.
How do you spot a JUCY team member?
Look for someone who is enthusiastic, energetic, passionate and knows a lot of the right stuff! Our people not only have the skills, such as backgrounds in tourism or tertiary qualifications, some of them are even multi-linguists (not be confused with a large bowl of pasta, that’s linguini).
The ongoing JUCY training programme ensures that the team stays well informed and has all the tools they need to provide an exemplary performance in customer service. There are no surly receptionists who would rather send text messages to their current flame, just vibrant happy people who cannot wait to see you drive away…in a good way.
How to book a JUCY Rental
We love technology. At any time on any day, our agents can tap into our reservation database and can give you booking, pricing and availability details with a mere fondle of a mouse.
Or you can chat us up yourself for free on:
• AUSTRALIA: 1800 150 850
• NZ: 0800 399 736
• GERMANY: 0800 181 7169
• USA: 1800 650 4180
• UK: 0800 559 3292
The JUCY fleet: how we keep the quality up
JUCY carefully hand selects each verhicle and designs and builds every campervan. The servicing of all JUCY vehicles is computer monitored as part of the "JUCY Care Programme". Vehicles are put through a rigorous pre-hire inspection and on post-hire are "Quality Checked" by two or more members of our team. While on the road, in the unlikely event of a breakdown, the vehicles are covered 24 hours a day by NRMA / RACQ roadside service.
Please contact us for any assistance that you may require in regards to campervan hire in Australia.
Alternatively, you can ring us on the freephone numbers to enquire about your travel needs.
How it all began
Brothers generally kick a ball around their backyard, or go surfing and then head their separate ways after college. Not the Alpe boys of Jucy rentals.
Tim and Dan Alpe have known the vehicle hire business all their lives. Their dad used to own Maui campervans and they cleaned the vehicles for pocket money in their holidays.
They had rental hiring in their blood and a few years ago they joined forces and decided to launch their own brand – Jucy. Now they want it to be the worlds coolest tourism brand. They want to rubber stamp what Virgin did in Europe and the US. They have just zoomed through their ninth year in business.
"The first deal we did when we started Jucy was to purchase 35 Daewoo Lanos cars from the Auckland Hospital Board,’’ Tim Alpe says. ``We used to joke at the time that our greatest claim to fame was that we had the biggest single fleet of Daewoos outside South Korea. There is not much you can’t do in a Daewoo!"
"We were lucky that we started our business at the start of the summer season when it is very hard to find cars in Auckland. That meant that we were basically profitable after about three months trading. We also ran the business on the smell of an oily rag which meant that Dan and I basically did everything from reservations, customer pickups and cleaning the cars."
Jucy was born late 2001 (it was just after 9/11) from a tiny office on The Strand in Auckland. The boys will always remember their start date. Some say size doesn’t matter, but in just a few years Jucy has one of the largest fleets in Australasia.
Their head office is in Auckland but their busiest branch is Christchurch Airport. It has been the busiest and most profitable from day one and it hasn’t taken Auckland long to see that they are now also loved by their fellow JAFAs.
"We have had some unusual requests in this business. A few years ago we had a guy who wanted to hire one of our larger campervans to use for a porno film. After careful consideration we declined as we didn’t know how the next person who hired the vehicle might take the news that it was previously an adult film set.
"When we started we had no idea what to call the company. We were in Italy and someone came up with the idea that we should call it Ezy Rentals. Unfortunately as a result of our commercial naivety we forgot to trademark or protect the name. What that meant was the bigger we got the more our competitors started using our name in their advertising as well as setting up second brands. The word Easy is also impossible to protect as the serial entrepreneur Stelios from easyJet basically owns it around the world. And yes, we got a cease and desist letter from the big guy!
"I approached a very funky brand company called Radiation about our problem and expected them to say we were too far down the track to rebrand. They of course said we had no choice if we wanted to make our business a leading brand in the tourism industry. Between the two of us JUCY was born and we have never looked back. We also made sure that we trademarked the Jucy brand around the world from day one," Tim says.
The brothers enjoy working alongside each other. They work well together as Dan’s strengths are Tim’s weakness and vice versa and they can shoot from the hip without offending each other.
Wow! Even flashy Vision and Mission Statements!
Our Vision
JUCY will be the worlds coolest tourism brand. We will JUCYFY the World.
Our Mission
Our mission (and we do choose to accept it) is to become the worlds coolest tourism company by giving our customers the permission to be playful and experience their dreams.
Our Brand Values
Fun - no matter how hard the day may seem, we will never lose our sense of humour.
Family - when you work for JUCY or hire, cruise or sleep JUCY you are instantly part of the family.
Pride - for what we do better than anyone else - put in the hard yards and deliver great quality.
Passion - for making every customers journey a JUCY one.
Our Vision
Our mission is to become the leading supplier of 2nd tier Campervans in Australia by providing both a superior product and service to our clients.
Key to achieving these goals is our commitment to new technology, innovation, dedication to customer satisfaction and continued pride in the service that we offer.
It's easy to see why clients choose to hire from us:
- Family owned personal service
- Hire campas to 18 yrs plus
- Freephone numbers from Australia, New Zealand, UK, USA and Germany
- Unlimited kilometres
- Tax included in rates
- 24hr Roadside Assistance
- Access to multi-lingual staff
